Effective Date: 9th August 2023

At Pique, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you use our services, including our software application, Pique Insights, and our digital marketing agency services. By accessing or using our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect both personal and non-personal information from you when you use our services:

**Personal Information:**

– Contact information (name, email address, phone number).
– Shopify merchant data (order history, customer information).
– Facebook Ads data (ad performance metrics, ad campaign details).

**Non-Personal Information:**

– Usage data (pages visited, actions taken, interactions with the app).
– Technical data (IP address, browser type, device information).

2. How We Use Your Information

We use the collected information for various purposes, including:

– Providing, maintaining, and improving our services, including the Pique Insights app.
– Analyzing and reporting ad performance and marketing insights.
– Communicating with you about updates, offers, and relevant marketing information.
– Responding to your inquiries and providing customer support.
– Enforcing our terms of service and policies.

3. Data Sharing and Disclosure

We may share your information with third parties in the following circumstances:

– With your consent: We may share information with third parties when you give us explicit permission to do so.
– Service Providers: We may engage third-party service providers to assist us in delivering our services. These providers are bound by contractual obligations to protect the data and only use it for the purposes specified by us.
– Legal Compliance: We may disclose your information if required by law or if we believe that such action is necessary to comply with legal obligations, protect our rights, or ensure the safety of others.

4. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Choices

You have the following rights regarding your personal information:

– Access: You can request access to the personal information we hold about you.
– Correction: You can request corrections to your personal information.
– Deletion: You can request the deletion of your personal information, subject to legal obligations.
– Opt-out: You can opt-out of receiving promotional emails from us by using the “unsubscribe” link provided in our emails.

6. Children’s Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you believe that we may have collected information from a child under 16, please contact us.

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices and services. The “Effective Date” at the top of this policy indicates when the latest changes were made. Your continued use of our services after any modifications signifies your acceptance of the revised Privacy Policy.

8. Contact Us

If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact us at:

hello@pique.pro

Thank you for entrusting Pique Insights with your data. We are dedicated to maintaining your privacy and providing you with a secure and user-friendly experience.